Terms of Service

Last Updated: January 2025

Welcome to 11AI. By using our application, you agree to these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By accessing or using 11AI, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our service.

2. Description of Service

11AI is a voice recording and AI-powered analysis application that provides:

• High-quality audio recording capabilities
• AI-powered transcription and analysis
• Sentiment analysis and key points extraction
• Interactive chat with AI about your recordings
• Cloud synchronization across devices
• Multi-language support

3. User Accounts

3.1 Account Creation

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the security of your account credentials
• You must be at least 13 years old to use 11AI
• One person or entity may not maintain multiple accounts

3.2 Account Security

• You are responsible for all activities under your account
• Notify us immediately of any unauthorized access
• We are not liable for losses due to unauthorized use of your account

4. Acceptable Use

You agree NOT to use 11AI to:

• Record conversations without proper consent from all parties
• Violate any laws or regulations
• Infringe on intellectual property rights
• Upload malicious code or viruses
• Harass, abuse, or harm others
• Impersonate others or misrepresent your identity
• Attempt to gain unauthorized access to our systems
• Use the service for illegal surveillance or espionage
• Share or distribute content that is illegal, harmful, or offensive

5. Recording Consent

Important: You are solely responsible for ensuring you have the legal right to record conversations. Recording laws vary by jurisdiction. Some areas require consent from all parties, while others require only one-party consent. It is your responsibility to:

• Understand and comply with applicable recording laws in your jurisdiction
• Obtain necessary consent before recording conversations
• Use recordings only for lawful purposes

11AI is not responsible for your compliance with recording laws.

6. Content Ownership and Rights

6.1 Your Content

• You retain ownership of all recordings and content you create
• You grant us a license to process, store, and analyze your content to provide our services
• You are responsible for the content you upload and share

6.2 Our Rights

• 11AI and its design, features, and functionality are owned by us
• You may not copy, modify, or reverse engineer our application
• All trademarks and logos are our property

7. AI Services and Accuracy

Please note:

• AI-generated transcriptions and analyses may contain errors or inaccuracies
• We do not guarantee 100% accuracy of transcriptions or insights
• AI analysis is provided for informational purposes only
• You should verify important information independently
• We are not liable for decisions made based on AI-generated content

8. Third-Party Services

11AI integrates with third-party AI services (OpenAI, Google Gemini, OpenRouter). Your use of these services through our app is subject to their respective terms and policies. We are not responsible for third-party service availability or performance.

9. Fees and Payment

• 11AI may offer free and paid subscription tiers
• Subscription fees are billed in advance on a recurring basis
• You can cancel your subscription at any time
• Refunds are provided according to our refund policy
• We reserve the right to change pricing with advance notice

10. Service Availability

• We strive to provide reliable service but do not guarantee 100% uptime
• We may perform maintenance that temporarily interrupts service
• We are not liable for service interruptions or data loss
• We recommend maintaining local backups of important recordings

11. Termination

11.1 By You

You may delete your account at any time through the app settings.

11.2 By Us

We may suspend or terminate your account if you:

• Violate these Terms of Service
• Engage in fraudulent or illegal activities
• Abuse or misuse our services
• Fail to pay applicable fees

12. Disclaimers

11AI IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

• Warranties of merchantability and fitness for a particular purpose
• Warranties regarding accuracy, reliability, or availability
• Warranties that the service will be uninterrupted or error-free

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount you paid us in the past 12 months
• We are not liable for data loss, business interruption, or lost profits

14. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of 11AI
• Your violation of these terms
• Your violation of any laws or third-party rights
• Your recordings or content

15. Changes to Terms

We may modify these Terms of Service at any time. We will notify you of significant changes through the app or via email. Your continued use after changes constitutes acceptance of the new terms.

16. Governing Law

These terms are governed by the laws of the jurisdiction where our company is registered, without regard to conflict of law provisions.

17. Dispute Resolution

Any disputes arising from these terms or your use of 11AI shall be resolved through:

• Good faith negotiation between the parties
• Binding arbitration if negotiation fails
• Small claims court for eligible claims

18. Contact Information

For questions about these Terms of Service, contact us:

• Email: legal@11ai.my
• Support: support@11ai.my

19. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and 11AI regarding the use of our service.