Privacy Policy

Last Updated: January 2025

At 11AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our voice recording and AI analysis application.

1. Information We Collect

1.1 Information You Provide

• Account Information: Email address, name, and authentication credentials
• Audio Recordings: Voice recordings you create using the app
• User Content: Chat messages, attachments (images, documents), and custom titles you add to recordings

1.2 Automatically Collected Information

• Device Information: Device type, operating system version, and app version
• Usage Data: Features used, recording duration, and app interaction patterns
• Technical Data: IP address, crash logs, and performance metrics

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide voice recording, transcription, and AI analysis features
• AI Processing: To transcribe audio and generate insights using third-party AI services (OpenAI, Google Gemini, OpenRouter)
• Cloud Sync: To sync your recordings and analyses across your devices
• Improvement: To improve app performance, fix bugs, and develop new features
• Communication: To send important updates, notifications, and support responses
• Security: To protect against fraud, abuse, and unauthorized access

3. Data Storage and Security

3.1 Where We Store Your Data

• Local Storage: Recordings are initially stored on your device
• Cloud Storage: Data is securely synced to our cloud servers for backup and cross-device access
• Third-Party Services: Audio files are temporarily sent to AI providers for processing

3.2 Security Measures

• End-to-end encryption for data transmission
• Secure authentication and access controls
• Regular security audits and updates
• Industry-standard encryption for stored data

4. Third-Party Services

We use the following third-party services to provide our features:

• AI Providers: OpenAI, Google Gemini, and OpenRouter for transcription and analysis
• Cloud Infrastructure: For secure data storage and synchronization
• Analytics: To understand app usage and improve user experience
• Push Notifications: Firebase Cloud Messaging for notifications

These services have their own privacy policies and data handling practices. We recommend reviewing their policies:

• OpenAI Privacy Policy: openai.com/privacy
• Google Privacy Policy: policies.google.com/privacy

5. Data Retention

• Recordings: Stored until you delete them from the app
• Account Data: Retained while your account is active
• Backups: Deleted recordings may remain in backups for up to 30 days
• Analytics Data: Aggregated and anonymized data may be retained indefinitely

6. Your Rights and Choices

You have the following rights regarding your data:

• Access: Request a copy of your personal data
• Deletion: Delete your recordings and account at any time
• Correction: Update or correct your account information
• Export: Export your transcriptions and analyses
• Opt-Out: Disable analytics and non-essential data collection

7. Children's Privacy

11AI is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Your continued use of 11AI after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@11ai.my
• Support: support@11ai.my

11. Data Processing Legal Basis

We process your data based on:

• Consent: You provide explicit consent when creating an account and using our services
• Contract: Processing is necessary to provide the services you requested
• Legitimate Interest: To improve our services and ensure security
• Legal Obligation: To comply with applicable laws and regulations